These terms and conditions aim to regulate the rights, obligations, and responsibilities between Monorow Indonesia (an online store selling fashion products) operated by PT. [Monorow Indonesia Company Name] (e-commerce service provider) and users in relation to the use of internet services (hereinafter referred to as "Services") provided by Monorow Indonesia. ※ These terms and conditions also apply to e-commerce transactions conducted via PC, mobile devices, and others, as long as they do not contradict their nature.
Article 2 (Definitions)
Refers to the virtual business platform provided by PT. [Monorow Indonesia Company Name] for conducting buying and selling transactions of fashion products (hereinafter referred to as "Products") through computer and communication devices, and this term is also used to refer to the operator of the online store.
Refers to both members and non-members who access Monorow Indonesia and receive services provided by Monorow Indonesia in accordance with these terms and conditions.
A person who has registered their personal data with Monorow Indonesia, allowing them to continuously receive information from Monorow Indonesia and use the services provided on an ongoing basis.
A person who uses the services provided by Monorow Indonesia without registering as a member.
Article 3 (Provision, Explanation, and Amendment of Terms and Conditions)
Monorow Indonesia must display the contents of these terms and conditions along with the trade name, representative’s name, office address (including the address for handling customer complaints), phone number, email address, business registration number, online sales report number, and personal data manager information on the homepage of Monorow Indonesia for easy access by users. However, these terms and conditions may be displayed on an accessible page for users.
Before users agree to these terms and conditions, Monorow Indonesia must provide a separate page or pop-up display so that users can understand important matters such as order cancellation rights, delivery responsibilities, refund conditions, and other essential information.
Monorow Indonesia may amend these terms and conditions as long as the changes do not violate the Consumer Protection Act in E-Commerce, the Contract Regulations Act, the Information and Electronic Transactions Act, the Electronic Signature Act, the Promotion of Information and Communication Network Use Act, the Direct Sales Act, the Consumer Protection Act, and other relevant regulations applicable in Indonesia.
If the terms and conditions are changed, Monorow Indonesia must specify the effective date and reasons for the changes and announce them along with the current terms and conditions on the homepage of Monorow Indonesia from 7 days before the effective date until the day before the effective date. However, if the changes are disadvantageous to users, notification must be given at least 30 days in advance. In this case, a comparison between the contents before and after the change must be displayed clearly for users to understand.
The amended terms and conditions only apply to contracts made after the effective date of the change; contracts already established before the change will follow the previous terms and conditions. However, if a user who has made a prior contract wishes to apply the amended terms, they may express this to Monorow Indonesia during the notification period, and if Monorow Indonesia agrees, the amended terms will apply.
Matters not covered in these terms and conditions and their interpretations shall follow the Consumer Protection Act in E-Commerce, the Contract Regulations Act, the guidelines for consumer protection in e-commerce set by the National Consumer Protection Agency (BPSK), and other applicable laws or practices in Indonesia.
Article 4 (Provision and Modification of Services)
Monorow Indonesia engages in the following activities:
Providing information about fashion products and facilitating purchase contracts.
Delivering contracted fashion products.
Other activities as determined by Monorow Indonesia, such as promotions and customer service.
If there is an out-of-stock situation or modification of product details, Monorow Indonesia may modify the details of the fashion products to be provided under the contract. In such cases, the modified product details and availability date must be promptly announced where current product information is displayed.
If the details of the service contracted with users change due to an out-of-stock situation or modification of product details, Monorow Indonesia must promptly notify users via an accessible address.
In the event of such changes, Monorow Indonesia is responsible for compensating users for any damages unless Monorow Indonesia can prove that there was no intent or negligence.
Article 5 (Service Suspension)
Monorow Indonesia may temporarily suspend service provision due to inspections, replacements, or malfunctions of communication and computer equipment, or due to network disconnections.
If the temporary service suspension causes harm to users or third parties, Monorow Indonesia must compensate for the damages unless Monorow Indonesia can prove the absence of intent or negligence.
If services can no longer be provided due to reasons such as a change in business type, cessation of operations, or a merger with another company, Monorow Indonesia must notify users in accordance with the provisions of Article 8 and compensate consumers as per the initially agreed terms. If no compensation criteria are announced, users' points or balances will be refunded in the form of products or cash at the equivalent Indonesian Rupiah value used in Monorow Indonesia.
Article 6 (Membership Registration)
Users may register as members by filling out the registration form set by Monorow Indonesia and agreeing to these terms and conditions.
Monorow Indonesia will register users as members unless:
The applicant has previously lost membership status under Article 7, Paragraph 3, unless three years have passed since the loss, and re-registration approval has been granted by Monorow Indonesia.
The provided registration information is false, incomplete, or incorrect.
The registration is deemed to technically interfere with Monorow Indonesia’s operations.
The membership registration contract is considered valid when Monorow Indonesia's approval is received by the user.
If there are changes to the registration data specified in Article 15, Paragraph 1, members must immediately notify Monorow Indonesia via email or other communication methods.
Article 7 (Withdrawal and Loss of Membership Status)
Members may request withdrawal from Monorow Indonesia at any time, and Monorow Indonesia must immediately process the withdrawal request.
If a member engages in any of the following, Monorow Indonesia may restrict or suspend their membership status:
Providing false information during registration.
Failing to pay product purchase fees or other obligations related to Monorow Indonesia on time.
Disrupting Monorow Indonesia's operations or misusing information in a way that threatens the integrity of electronic transactions.
Engaging in activities prohibited by law, these terms, or public decency.
If, after the restriction or suspension of membership status, the same behavior is repeated twice or more, or if the reason is not rectified within 30 days, Monorow Indonesia may revoke the membership.
If membership is revoked, the member registration is canceled. Monorow Indonesia must notify the member of the decision and provide an opportunity for clarification for at least 30 days before cancellation.
Article 8 (Notifications to Members)
Notifications to members from Monorow Indonesia may be made through the agreed-upon email address.
For notifications to multiple members, Monorow Indonesia may post the notification on the Monorow Indonesia website notice board for at least one week instead of individual notifications, except for matters that significantly affect personal transactions, where individual notifications must be provided.
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